Our Polices

Returns and Replacements for Bridal and Formal Lines

Unfortunately, due to the fact that bridal and formal jewelry & accessories are intended for one-time usage, and the fact that many items are customized, we cannot accept returns. We do not issue refunds. All sales are final. This policy protects and insures you our customer. Every customer wants to know that they will be receiving a fresh & new product, no bride wants to receive a return that has been previously handled.

Damaged orders or defective items will be replaced with a new copy of the same item. Damaged or defective Custom orders will be fixed or replaced. Again no refunds will be issued.

If you receive a damaged or defective item, you need to contact us within 2 DAYS of receiving the item to tell us the reason for the return and to receive a return authorization (RA) number. You may contact us at 315-622-1637 or www.whiterosegifts1@yahoo.com. See full instructions below on polices concerning Damaged or Defective items.

NOTE: We strongly urge that when you receive your order that you please check it over carefully and contact us within 2 days of receiving your order if you have received a damaged or defective product. This policy is in place to better serve you our customer so that we can either fix or replace the item and send your item out as quickly as possible.

We do realize colors & sizes of some products present themselves different on a computer screen, if you have any questions about a product color or size, please contact us before placing your order, we will be happy to answer your questions. If you have questions about shipping times, please contact us at 315-622-1637 or whiterosegifts1@yahoo.com., before placing your order we will be happy to help you.

Order Cancellations: Due to the fact that orders are processed immediately we are not able to accept order cancellations.

Shipping and Handling charges are not refundable.

We advise that you have your order shipped to an address where someone is present to accept your package. We cannot not ship to P.O Boxes and do not ship outside the US. For more information on our shipping and handling charges and policies please refer to our Shipping and Handling section. If you still have any questions or concerns about shipping and handling,please contact us at 315-622-1637 or whiterosegifts1@yahoo.com before placing your order.

*IMPORTANT NOTE: We ask that you please read over the terms and conditions of our return and exchange policy carefully. If you do not agree with our terms and conditions we ask that you please not place an order.



Steps to follow to return damaged or defective item

If you receive a damaged or defective item, you need to contact us at 315-622-1637 or www.whiterosegifts1@yahoo.com within 2 DAYS of receiving the item to tell us the reason for the return and to receive a return authorization (RA) number. When sending an item back, the RA number must be marked on the label and on a copy of the receipt. No returns will be accepted without the RA number. Absolutely no exceptions. We must receive returns within 7 days of you receiving a return authorization number.

Important Note: When shipping a damaged or defective item, please repackage item carefully. You may choose a carrier of your choice. However, if item is lost in transit, White Rose Boutique is not responsible. We strongly advise using a carrier that will provide both insurance and a tracking number or confirmation number.



Payment Methods

White Rose accepts major credit cards and debit cards. We also accept PayPal. Because our credit card purchases are processed by PayPal, "PayPal" will appear on your credit card statement for your transaction. You do not need a PayPal account to use your major credit card with us.

All credit information is transmitted to a secure site.